FAQs for Contact Form app

Is the Free plan really free?

Yes, it is 100% free and forever free to use. We won't even ask for a credit card.
By default, when you install our app, you will be in Free plan. You only get charged once you upgrade to the paid plan.

What is the difference between the Free plan & paid plans?

Please see the comparison table of all plans here.

Can I downgrade to Free plan after upgrading to paid plan?

Yes, it is able to downgrade your plan.
To cancel the paid plan, please go to Pricing page > More Actions > Click on the Cancel subscription button to cancel your plan.



After canceling, a message will appear to show you when your paid plan will end (based on the date when app charge was generated).
During this time, you can always switch back to paid plan by clicking on "Stay premium" button.
If you do not re-subscribe before the ending date of your current plan, you will be back to Free plan. All your paid options will not be shown.

Where do I change the email which submissions were sent to?

It would depend on your plan.
If you're using our Free plan, submission emails will be sent to Sender email of your store. You can go to your Shopify admin settings > Notifications > Change the Sender email.



But in case you're using our paid plan, you can go to our app Settings page > General settings > Change the email in Main recipient email label.



For further instruction, please read this article.

Why is my form not showing up?

Please check some potential reasons and solutions below.

Set a filter of pages

You might set your form to show up not on the correct url. Please double check the Display on page option in Display tab.



Embed Form/Button incorrectly

If you want to use Embed Form or Embed Button option, please make sure you've added correct shortcode in correct place. There're some common mistakes you can encounter:

Forget to replace Form ID in shortcode
Not switch to HTML editor in page content to add shortcode
Place shortcode in wrong template

Please check our detailed instructions of Embed Form here.

Set wrong Trigger button

Please double check the settings for Trigger button.



Form doesn't show up on mobile

Please make sure you've enabled the Show on mobile option in Trigger button settings.



Use multiple contact form apps

Some other apps might have a conflict or override our contact form. We recommend to use only one app with the same function at a time.

Other

If you have checked all the above causes and tried all solutions, but Contact Form is still not showing up on your store or showing incorrectly; you can reach out in the app-chat or contact our support team. We will resolve your problem as soon as possible.

Updated on: 21/02/2025