Frequently Asked Questions for Smart Menu - Mega Menu

What is the difference between Free, Basic, and Premium plans?

Please see the comparison table of our three plans here.

Can I downgrade to Free/Basic plan after upgrading?

Yes, you can.
To cancel paid plans, please go to My profile page > click on Cancel subscription button.

After canceling, a message will appear to show you when your current plan will end (based on the date when app charge was generated).
During this time, you can always switch back to that plan by clicking on "Stay Premium" (or "Stay Basic") button.

If you do not re-subscribe before the ending date of your current plan, you will be back to Free plan and all premium/basic features will be hidden.

How can I switch my plan?

To switch your current plan, please go to My profile page > click on the plan button and choose another plan.
About the different in app charge, please refer to this article.

How many times can I try a paid plan?

With Basic plan and Premium plan, you will have a free 7-day trial for only one time for each plan.
That means, if you are having Premium plan trial for 5 days (still have 2 days left), when you switch to Basic plan trial, your current Premium trial will expire and won't be available any longer.

Why is Smart Menu not showing up or showing incorrectly?

Please check the detailed guide here to see the potential reasons and solutions.
Or contact us to assist you to add the menu.

My old menu still appears before Smart Menu shows up

To achieve the best user experience, Shopify always loads your website first, and then apps, that's why your old navigation still appears.
Read our instruction here to know how to hide it.

I can't customize Smart Menu on mobile

On mobile, Smart Menu mainly takes the style of your theme's menu, color options in app can't apply on mobile.
For example, the background of your original mobile menu is white, then Smart Menu will show up as white background and dark text.

If you need to edit the style of mobile menu, please contact us to customize your theme.

How can I have a separate menu on mobile and desktop?

Mega menu is the good choice on desktop because it can show many collections and products, but it might be too much on mobile.
You can use the Hide on mobile or Hide on desktop option inside each item to only show some specific menus on desktop or mobile.
Otherwise, you can leave the "Select mobile menu" blank to show your original menu (in Shopify navigation) on mobile.

How can I upload my image?

In Free plan, you can only paste the URL of your image to Image field.
You can upload the image to your Shopify (Content > Files > Upload files). After that, you can copy the image link and paste into our app

In Premium plan, you can directly upload your image to Smart Menu.
Depending on the internet speed, you might occur some error when uploading an image. Please try to re-upload a few times.
The background image should be in PNG or JPG as they are the most common image format.

How can I adjust width of a submenu item?

To adjust width of a menu item, edit the Column width of it.
To learn more, read the instruction of Column width.

How can I adjust width of the submenu box?

Edit the Top menu item → scroll down to find the Submenu width & position → change from Fullwidth to Center or Left/Right Edge... (up to you)
A Width option will show up below → input the number of width (in pixel) you want to adjust (for example: 600px)
For further instruction of Submenu, please read this article.

How can I highlight a specific menu item?

The Title field of a menu item allows HTML, so you can add some HTML to highlight your item.
For example:
- Change color: <font color="#ff0000">MENU TITLE</font> or <span style="color: #ff000">MENU TITLE</span>
- Bold: <b>MENU ITEM</b>
- Italic: <i>MENU ITEM</i>

Menu is cut off on tablet or small screens

If you set a fixed width for menu (eg. 800px), it might be cut off on smaller screens such as tablets. (for mobile, it'll turn to sidebar menu).
To solve this, we have 2 suggestions:
Change the position of submenu to left or right, depending on the position of menu.
For example, you're setting a menu to show center and it's cut off the right side, then should set it to show on Left
Set submenu fullwidth (recommend): it'll auto show full-width on all screen sizes, avoiding cutting off.

For further instructions, please refer to: Submenu settings

I changed something in product but it does not update on menu

When you add a product/collection to menu, its current data (image, name, price) are added to menu.
So when menu shows up on your store, it doesn't need to search for data of that product/collection again, which can reduce the loading time.
If you change anything to your product/collection after adding to Smart Menu, the data will not be automatically updated.
In some cases, the images may not display properly.
To update new changes, you need to manually re-add your products/collections to the menu (you might need to select product/collection again to deselect it), or you can click Update data button at the bottom bar to update the data for all added products/collections.

Updated on: 26/02/2025