> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.qikify.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Refund Policy

At Qikify, we strive to ensure transparency and fairness in all billing-related matters. This Refund Policy outlines how we handle refund requests for app subscriptions.
## 1. General Billing Principles
* All subscription charges are processed by Shopify.
* Charges are applied per billing cycle (monthly or annual).
* Shopify does not prorate subscription fees when a subscription is canceled mid-cycle.
Because of this, merchants typically retain access to paid features until the end of the current billing cycle after cancellation. However, for Qikify Upsell & Cross-sell, the subscription will revert to the Free plan immediately upon cancellation.

## 2. Subscription Cancellation
When a subscription is canceled:
* The subscription will remain available until the end of the current billing cycle.
* No further charges will be applied after the cycle ends.
Refund requests submitted after cancellation will be reviewed based on the remaining days in the cycle and other applicable conditions.

## 3. App Uninstallation
* Uninstalling the app automatically cancels the subscription.
* Any refund requests after uninstallation will be evaluated based on standard refund conditions.

## 4. Free Trial
Most apps offer a free trial period (e.g., 7 days), during which no charges are applied.
If a subscription is canceled after the trial ends and a charge has been made:
* Refund eligibility will depend on how soon the request is submitted after the first charge.

## 5. Store Status Changes
###### Store Closed
* When a store is closed, Shopify automatically freezes all active subscriptions.
* No action is required from the merchant or our team.
###### Pause & Build Plan
* Subscriptions remain active under this plan unless manually canceled.
* Merchants are responsible for managing their active subscriptions.

## 6. Plan Changes (Upgrade/Downgrade)
When switching between plans:
* Shopify automatically handles billing adjustments, including prorated charges or credits, when the change occurs within the same billing period (e.g., monthly to monthly, annual to annual).
* No manual refund processing is required from our side for these changes.
If the plan change involves different billing periods (e.g., monthly to annual or annual to monthly):
* Shopify does not automatically apply prorated adjustments.
* In such cases, merchants may contact our support team, and refund requests will be reviewed for any unused time remaining in the previous subscription cycle.

## 7. Shopify Plan Changes
Some apps may have pricing tied to the merchant’s Shopify plan.
* Merchants are responsible for selecting the correct app plan after changing their Shopify subscription.
* Refund requests related to incorrect plan selection will be reviewed within a limited timeframe.

## 8. Pricing Changes
If the app updates its pricing:
* Merchants will be notified via in-app messaging or email.
* It is the merchant’s responsibility to review and switch to the most suitable plan if needed.
Refund requests related to pricing changes are only considered within a limited period after the update.

## 9. Service Availability Disclaimer
Qikify does not warrant that the services will be uninterrupted, timely, secure, or error-free. Therefore, we cannot provide a refund or compensation for service interruptions or downtime.

## 10. Refund Request Process
To request a refund, please contact our support team with:
* Store URL
* Description of the issue
* Relevant billing details
All refund requests are reviewed on a case-by-case basis in accordance with this policy.

## 11. Policy Updates
We reserve the right to update this Refund Policy at any time. Any changes will be reflected on this page.