Refund Policy

At Qikify, we strive to ensure transparency and fairness in all billing-related matters. This Refund Policy outlines how we handle refund requests for app subscriptions.

1. General Billing Principles

• All subscription charges are processed by Shopify.
• Charges are applied per billing cycle (monthly or annual).
• Shopify does not prorate subscription fees when a subscription is canceled mid-cycle.

Because of this, merchants typically retain access to paid features until the end of the current billing cycle after cancellation. However, for Qikify Upsell & Cross-sell, the subscription will revert to the Free plan immediately upon cancellation.

2. Subscription Cancellation

When a subscription is canceled:

• The subscription will remain available until the end of the current billing cycle.
• No further charges will be applied after the cycle ends.

Refund requests submitted after cancellation will be reviewed based on the remaining days in the cycle and other applicable conditions.

3. App Uninstallation

• Uninstalling the app automatically cancels the subscription.
• Any refund requests after uninstallation will be evaluated based on standard refund conditions.

4. Free Trial

Most apps offer a free trial period (e.g., 7 days), during which no charges are applied.

If a subscription is canceled after the trial ends and a charge has been made:

• Refund eligibility will depend on how soon the request is submitted after the first charge.

5. Store Status Changes

Store Closed

• When a store is closed, Shopify automatically freezes all active subscriptions.
• No action is required from the merchant or our team.

Pause & Build Plan

• Subscriptions remain active under this plan unless manually canceled.
• Merchants are responsible for managing their active subscriptions.

6. Plan Changes (Upgrade/Downgrade)

When switching between plans:

• Shopify automatically handles billing adjustments, including prorated charges or credits, when the change occurs within the same billing period (e.g., monthly to monthly, annual to annual).
• No manual refund processing is required from our side for these changes.

If the plan change involves different billing periods (e.g., monthly to annual or annual to monthly):

• Shopify does not automatically apply prorated adjustments.
• In such cases, merchants may contact our support team, and refund requests will be reviewed for any unused time remaining in the previous subscription cycle.

7. Shopify Plan Changes

Some apps may have pricing tied to the merchant’s Shopify plan.

• Merchants are responsible for selecting the correct app plan after changing their Shopify subscription.
• Refund requests related to incorrect plan selection will be reviewed within a limited timeframe.

8. Pricing Changes

If the app updates its pricing:

• Merchants will be notified via in-app messaging or email.
• It is the merchant’s responsibility to review and switch to the most suitable plan if needed.

Refund requests related to pricing changes are only considered within a limited period after the update.

9. Service Availability Disclaimer

Qikify does not warrant that the services will be uninterrupted, timely, secure, or error-free. Therefore, we cannot provide a refund or compensation for service interruptions or downtime.

10. Refund Request Process

To request a refund, please contact our support team with:

• Store URL
• Description of the issue
• Relevant billing details

All refund requests are reviewed on a case-by-case basis in accordance with this policy.

11. Policy Updates

We reserve the right to update this Refund Policy at any time. Any changes will be reflected on this page.

Updated on: 15/04/2026