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> Use this file to discover available pages before exploring further.
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# Send new credit notifications using Koin default email

Koin can automatically send a notification email to your customers whenever a store credit is issued. Once set up, the email is sent immediately after the credit transaction is created successfully.

Here’s what the email looks like:

![](https://storage.crisp.chat/users/helpdesk/website/-/6/e/b/c/6ebc9240b7e18c00/b57bc9f5-1e12-4591-b506-35c5fb_u9tcg5.png)

### How to set up:

* Go to your ****Koin Dashboard > Programs****.
* Select your ****Cashback**** or ****Custom**** program.
* Find the ****Email Notifications**** section.
* Edit the ****Email Subject**** and ****Email Body**** fields.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/0/3/1/9031e7cf5937b000/43fca1e6-02f8-4bc2-aeaf-aeb785_rz9uif.png)

Editable fields:

* Email Subject
* Email Body.

You can use parameters such as credit amount, total balance, currency, and shop name. Click ****Add params**** for details.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/2/5/b/b25b8df7899d880/878eec61-17f8-4cfa-9411-cafa5c_v51dqx.png)

There are fixed fields that can not changed:

* The Shop Now button
* The overall template (color, font..) of the email.

### Notes

* If you want more flexibility in designing your emails, you can use ****other tools**** such as ****Klaviyo**** or ****Shopify Email****. Learn more at [Send new credit notifications using Shopify email system](https://support.getkoin.io/en/article/send-new-credit-notifications-using-shopify-email-system-s3rcky/) and [Send credit notification email with Klaviyo](https://support.getkoin.io/en/article/send-credit-notification-email-with-klaviyo-xec0tg/).
* When using an external tool, kindly ****disable**** the Email Notification setting in Koin to avoid sending duplicate emails.
* Customers who have unsubscribed from your marketing emails might still receive this notification, as it’s sent through a different email service. They will need to unsubscribe directly from this type of email if they no longer wish to receive credit notifications.