To automate email after customers submit the form, we use Shopify Flow. There is a method to set up email notifications: using Shopify Email and Klaviyo.

1. Create Shopify Flow

Step 1: Open Shopify Flow > Choose Create workflow

Step 2: Select a Trigger from Qikify Contact Form > Select trigger "Qikify Contact form - Submission with Customer Data"

Step 3: Select Klaviyo as the action from Shopify Email > choose Track an Event

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Step 4: Fill information and activate the Flow.

Some required fields:

• Klaviyo Public API Key: Navigate to "Account > Settings > API Keys" inside Klaviyo app to get your public API key
• Customer Email Address: the type of customers email that you want to sent the notification to. Add variable > choose submission > choose submittedEmail to add the {{submission.submittedEmail}} variable to the customer email address field
• Event Name: Choose a name you want. (Example: Qikify email response)
• Event Properties: Add variable > choose submission > choose data to add {{submission.data}} variable to event properties

Then Turn on the Flow.

2. Create email on Klaviyo

Step 1: Go to your Klaviyo portal > Content > Templates > Create

Step 2: Design the Notification email that you want to send to the customers. Klaviyo provides many type of blocks for you to design an eye-catching and professional email.

Step 3: Show the exact amount of credit on the email.

This step requires adding a dynamic variable to the text area, below are some available variables:

{{ event.code|default:'' }} : the discount code customers receive. For example: QKFCONTACT

{{ event|lookup:'Full name'|default:'' }} The customers' full name. For example: LIZ PHAM

{{ event|lookup:'Your email'|default:'' }} The customers' email. For example: abc@gmail.com

3.Create a Klaviyo Flow to automatically send the email

If you're already familiar with Klaviyo Flow, feel free to skip this step

Step 1: Go to your Klaviyo portal > Flows > Create Flow > Build your own

Step 2: Set up Flow.

• Trigger: open Your Metrics > Shopify > Choose the exact event name that was sent from Shopify.

• Add action > choose Email > set up the Title, sender information…
• On Templates section > choose Select Template and choose the one you set up on the previous step.
• Optional: if you want to add some delay time before sending or set up condition for the flow, explore the Klaviyo Flow and add it into the flow.
• Review and Turn on the Flow.

Updated on: 16/07/2025