Where Submissions go

1. For Free plan:

Recipient email

Contact form app sends all submissions to the Sender email of your store. You can change the Sender email address in your Shopify admin settings > Notifications.



If you want to change the recipient email without changing the Sender email of your Shopify, you should upgrade to a higher plan.

Sender email

In Free plan, the submission is handled by Shopify, so you will receive submissions sent from mailer@shopify.com.

The submission looks like this:



You can prevent your spam filter from blocking contact form submissions by adding mailer@shopify.com to your whitelist of trusted email addresses.

Submissions list

In Free plan, our app will NOT store any submissions. All submissions are sent via Shopify and only stored in your recipient email's inbox.
If you want to save your list of submissions, please upgrade to a higher plan to unlock in-app Submissions list.

Forwarding Submissions

If you purchased your domain through Shopify, you can add an email forwarding address by following the instructions in this Help Guide.
Keep in mind that this is email forwarding, so any emails sent to that address would be forwarded to an existing email address, and replies to customers would be sent from that same existing email address, not the domain email address.

2. For Paid Plan:

Recipient email

You can change the email to which submissions are sent in Settings page > General Settings tab > Main recipient email label.



* In Premium plan, you can add multiple recipient emails. The submissions will be sent to all your recipient emails.
* If you do not input any recipient emails, by default our app will send all submissions to the Sender email of your store (in Shopify admin settings > Notifications).

Sender email

In Basic & Premium plan, the submission is handled by Qikify, so you will receive submissions sent from no-reply@qikify.com.
The submission looks like this:



You can prevent your spam filter from blocking contact form submissions by adding email [no-reply@qikify.com](mailto:no-reply@qikify.com) and domain sib.qikify.com to your whitelist of trusted email addresses.

Submission List

You can view all submissions which your customers sent in Submissions page.



When you click on the Eye icon, the Submission detail will be shown up.



And you can also export submissions list as .csv file by clicking on the Export button above the Submission list.

Success Message

After submitting form, your customers won't receive any confirmation email, only a success message showing up on store.

For Free plan:

After form is submitted, it will reload your page. After reloading, a success message will appear on the bottom right of your store.



You can change the text of this message in Fields settings > Success message label.

For paid plans:

After submitting form, customers will see a success message right on form without reloading page.



You can change the text of this message in Fields settings > Success message.

Updated on: 24/02/2025