Why is my Smart Menu not showing up or showing incorrectly?
There are various reasons why Smart Menu is not showing up or showing incorrectly in a store.
Please read these cases and check the following solutions.
Smart Menu works by replacing the whole theme's menu.
Hence, if you use "Manual - Replace menu from Shopify" method, please make sure to select your main menu to be replaced in Step 2: Add & Design
Please make sure that you enable the app on the live theme.
If you don't, the app can't get data from your Shopify and it will show "List is empty".
Some themes have options to split the menu to 2 different part. That makes Smart Menu can't replace the whole menu.
Example:
There are 2 solutions:
Go to your theme settings and find an option to change the header layout, make the menu not split, then Smart Menu can replace it. (eg. Logo center, menu below)
Hide your logo in theme and add your logo as a menu item in Smart Menu.
In case you use "Manual - Replace menu from Shopify" method, make sure the menu you selected have some menu items on it.
Because Smart Menu will replace each item of the selected menu, so it can't show up if there's nothing in that menu.
Smart Menu can only replace the whole menu (eg. Main menu), it can't replace only one menu item (eg. "Shop" in Main Menu).
So you'll need to create your whole main menu in Smart Menu (including all menu items) and replace your current main menu with Smart Menu.
Smart Menu can only replace the default menu which is created from your Shopify navigation admin.
Therefore, please make sure you disable all other menu apps.
If Smart Menu successfully replaced your main menu before, but it suddenly disappears, then probably because the original main menu in Shopify navigation has been changed (eg. change order of menu item, add new menu item...).
To solve this, please follow these steps:
Go to Step 2: Add & Design > Remove "Main menu" in "Select your main menu" (and/or "Select mobile menu")
Save
Reload app (Ctrl + R)
Select "Main menu" again in "Select your main menu" (and/or "Select mobile menu") > Save again
In most cases, it is recommended to try different adding methods: "Select from Shopify navigation" & "CSS selector" to find which method can show Smart Menu best on your store.
You can read instruction for both methods here: How to show Smart Menu on your storefront
If you have checked all the above causes and tried all solutions, but Smart Menu is still not showing up on your store or showing incorrectly; you can contact our support team for assistance.
Please read these cases and check the following solutions.
Haven't selected the correct menu to replace
Smart Menu works by replacing the whole theme's menu.
Hence, if you use "Manual - Replace menu from Shopify" method, please make sure to select your main menu to be replaced in Step 2: Add & Design
Please make sure that you enable the app on the live theme.
If you don't, the app can't get data from your Shopify and it will show "List is empty".
Theme splits main menu into 2 parts
Some themes have options to split the menu to 2 different part. That makes Smart Menu can't replace the whole menu.
Example:
There are 2 solutions:
Go to your theme settings and find an option to change the header layout, make the menu not split, then Smart Menu can replace it. (eg. Logo center, menu below)
Hide your logo in theme and add your logo as a menu item in Smart Menu.
There's no menu item in your theme's menu
In case you use "Manual - Replace menu from Shopify" method, make sure the menu you selected have some menu items on it.
Because Smart Menu will replace each item of the selected menu, so it can't show up if there's nothing in that menu.
Select wrong menu to replace
Smart Menu can only replace the whole menu (eg. Main menu), it can't replace only one menu item (eg. "Shop" in Main Menu).
So you'll need to create your whole main menu in Smart Menu (including all menu items) and replace your current main menu with Smart Menu.
Use different menu apps
Smart Menu can only replace the default menu which is created from your Shopify navigation admin.
Therefore, please make sure you disable all other menu apps.
My Smart Menu appeared before, but now it disappears
If Smart Menu successfully replaced your main menu before, but it suddenly disappears, then probably because the original main menu in Shopify navigation has been changed (eg. change order of menu item, add new menu item...).
To solve this, please follow these steps:
Go to Step 2: Add & Design > Remove "Main menu" in "Select your main menu" (and/or "Select mobile menu")
Save
Reload app (Ctrl + R)
Select "Main menu" again in "Select your main menu" (and/or "Select mobile menu") > Save again
Others
In most cases, it is recommended to try different adding methods: "Select from Shopify navigation" & "CSS selector" to find which method can show Smart Menu best on your store.
You can read instruction for both methods here: How to show Smart Menu on your storefront
If you have checked all the above causes and tried all solutions, but Smart Menu is still not showing up on your store or showing incorrectly; you can contact our support team for assistance.
Updated on: 26/02/2025
Thank you!