Why My Options Are Not Showing?

Why My Options Are Not Showing?

Are your product options not appearing in the app or on the product page? Don’t worry — this usually happens for a few common reasons. Let’s walk through them one by one so you can quickly fix the issue.

Reason #1: The App Is Not Activated in Your Theme

If this is your first time using the app or you’ve recently switched to a new theme, the app embed may not be activated yet.

How to check:

1. Go to Online Store → Themes
2. Click Customize
3. Open Theme settings → App embeds
4. Make sure "Qikify Product Options" app is enabled

Once enabled, refresh your product page and check again.

Reason #2: Incorrect Apply Conditions

If you’re using automatic apply for Option Sets, please double-check your conditions.

There are two types of conditions:

• All conditions

→ The product must meet all selected criteria (Tag, Vendor, Type, etc.)

• Any condition

→ The product only needs to meet one of the selected criteria

If the product does not match your condition rules, the Option Set will not be applied.

👉 Learn more about Automated Apply here:

https://help.qikify.com/en/article/set-up-option-set-1jzli88/#:~:text=c.-,Automated,-apply

Reason #3: Another Option Set Is Already Applied

Currently, only one Option Set can be displayed per product.

If multiple Option Sets are applied to the same product:

• Only one Option Set will show on the product page

What you can do:

• Add all required options into one single Option Set
• Then apply that Option Set to your product

This ensures all options appear correctly for customers.

Reason #4: Theme Compatibility Issues

Some themes may not fully support the app embed.

If you’ve checked everything above and the options still don’t show:

• Contact us via in-app live chat
• Or email support@tepo.app

Our team will be happy to help 💙

Updated on: 26/01/2026