> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.qikify.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why My Options Are Not Showing?

## Why My Options Are Not Showing?

Are your product options not appearing in the app or on the product page? Don’t worry — this usually happens for a few common reasons. Let’s walk through them one by one so you can quickly fix the issue.

### Reason #1: The App Is Not Activated in Your Theme
If this is your first time using the app or you’ve recently switched to a new theme, the app embed may not be activated yet.

**How to check:**
1. Go to **Online Store → Themes**
2. Click **Customize**
3. Open **Theme settings → App embeds**
4. Make sure "Qikify Product Options" app is **enabled**

![](https://storage.crisp.chat/users/helpdesk/website/-/3/3/f/6/33f605886cba4e00/image_1gfzlc9.png)


Once enabled, refresh your product page and check again.

### Reason #2: Incorrect Apply Conditions
If you’re using **automatic apply** for Option Sets, please double-check your conditions.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/3/f/6/33f605886cba4e00/image_16t5nys.png)

There are two types of conditions:
* **All conditions**
→ The product must meet **all** selected criteria (Tag, Vendor, Type, etc.)
* **Any condition**
→ The product only needs to meet **one** of the selected criteria
If the product does not match your condition rules, the Option Set will not be applied.
👉 Learn more about **Automated Apply** here:
https://help.qikify.com/en/article/set-up-option-set-1jzli88/#:~:text=c.-,Automated,-apply

### Reason #3: Another Option Set Is Already Applied
Currently, **only one Option Set can be displayed per product**.

If multiple Option Sets are applied to the same product:
* Only **one** Option Set will show on the product page

**What you can do:**
* Add all required options into **one single Option Set**
* Then apply that Option Set to your product

This ensures all options appear correctly for customers.

### Reason #4: Theme Compatibility Issues

Some themes may not fully support the app embed.
If you’ve checked everything above and the options still don’t show:
* Contact us via **in-app live chat**
* Or email [**support@tepo.app**](mailto:support@tepo.app)

Our team will be happy to help 💙