Set up Buy back function

Buy back function lets customers resell items they don't want from a mystery box back to your store after unboxing, in exchange for a refund. You can choose to refund customers in cash or as store credit.

Requirements

The box's Status must be Draft — the settings panel shows "Box settings can only be edited in draft status"

If your box is already active, pause it first so you can edit its Buy back settings.

1. Enable buyback for a box

1. Go to Manage boxes, then open the box you want to set up (it must be in Draft status).
2. Scroll down to the Buy back function card and turn on Enable buyback for this box.

A Set the buy back limit here link sits next to the toggle, for quick access to the time-limit setting covered in step 4.

If the box is a bundle box, a Buyback method card also appears right below the toggle, letting you choose whether customers can Buy back the entire bundle only (coming soon) or Buy back individual items in the bundle — the latter is selected by default. Single boxes skip straight to Refund method.

2. Choose the refund method

The Refund method card controls how customers are paid when they resell an item.

• Select By original payment method to refund in cash, up to the amount the customer originally paid in cash for the order — any amount above that is issued as store credit.
• Select By store credit to add the refund to the customer's store credit balance, for use only in your store.

3. Set the trading price

Below Refund method, the Trading price card sets how much you pay customers back for each resold item.

1. Enter a Value — the percentage of the reference price you'll pay back.
2. Select Percentage on: Original item price or Box price.
3. Click Save.

Opening the Percentage on dropdown on a single box shows both options:

Note: For a bundle box, Percentage on only offers Original item price — there's no Box price option.

4. Set the buyback time limit

1. Go to General Settings > Instantly opening box > Buyback limit time
2. Enter how many hours customers have to resell items, counted from when their order is created.

Note: Once this duration has passed since an order was created, customers can no longer resell items from that order.

5. Review the buyback widget content

1. Go to Content & Translation.
2. Click the Buyback widget tab.

Here you can edit all the customer-facing text for the buyback flow — the popup message, available quantity, resale price, the Resell button, and the Resold badge shown on the order detail page.

Note: Only edit the text outside the curly brackets — placeholders like `{resell-end-time}` pull in live order data and must stay as-is.

Updated on: 21/10/2026