1. What is Upsurge (Upgrade) offer?

An Upsurge (Upgrade) offer typically involves encouraging the customer to purchase a higher-end version of the product they originally intended to buy.

2. How to setup an Upsurge offer?

Step 1: Create offer

Let's start creating a new offer by clicking on the "Create Offer" button on Dashboard. It will automatically redirect you to the "Manage offers" tab. Or you can directly access to "Manage offers" tab through the left sidebar. Choose "Upsurge (Upgrade)" and click the "Create" button on the selected offer type.

Step 2: Offer Settings

Offer title and subtitle:

You can set the title and subtitle for your offer to encourage customers to upgrade the original product.

Show offer at

You can decide which page to show the Upsurge offer:
Product page (when click on "Add to cart" button)
Cart page (when click on "Checkout" button)

Customer buys:

You will need to select the product you want to trigger the offer.
All products: All products will trigger the offer popup
Collections: All products in the selected collections will trigger the offer popup
Product Tags: All products has selected product tags will trigger the offer popup
Specific products: Select specific products you want to trigger the offer popup (multiple select)

Suggest upgrading to:

Here you will choose the product you want to make the upsurge offer. You can search the product or browse the products from list. More than one product can be selected.

Discount settings:

You can decide whether to apply discount or not.

There are two types of discount value: Percentage (discount based on percentage) and Fixed amount (discount based on fixed amount).

Combinations:

If you want to let customers combine different discounts together, please enable this option. You can select to combine this offer's discount with: Product discounts, Order discounts or Shipping discounts.

Advanced settings:

Allow customers to select more than 1 product: Enable this option to allow customers pick more than 1 offered products.
Allow customers to change the quantity of each product: The maximum quantity of the offer products that can be added to cart.
Display conditions: When enabling conditions, the offer will only be displayed when the conditions are met.
The maximum number of times the discount can be used in total

Schedule:

You can set the date the offer will start and end there.
Enable Countdown: Turn on this option to have a countdown timer in the Sub-title. You can also customize the the countdown position in Sub-title section.

Extras:

Discount badge: Here you can set up the badge for your offer item.
Customer eligibility: You can select specific customers or customer segments that can use this discount.

For your information, all offers, including those with specific customer eligibility, will be visible to all customers. This is because these offers are designed for upselling and need to be seen by everyone. When customers log in or enter their email on the Checkout page, only then will Shopify check the segment and check whether the discount is eligible or not.

Updated on: 19/02/2025