1. What is Gift with product (Free Gift) offer?

A Gift with product (Free Gift) offer can encourage purchases. It allows customers to make their own selections or automatically add a free gift to the cart.

2. How to setup an Free Gift offer?

Step 1: Create offer

Let's start creating a new offer by clicking on the Create Offer button on Dashboard. It will automatically redirect you to a new tab where you can choose which placement to show offer. Next, kindly choose Product page and then click on Continue.

You will be redirected to Manage offer tab. Choose Free Gift and click the Create button on the selected offer type.

Step 2: Offer Settings

1. Offer title and subtitle:

You can set the title and subtitle for your offer to to encourage customers to purchase additional products or services.

2. Receiving behavior:

• Automatically: Automatically add the gift when the cart meets the eligibility conditions for that gift. This option would only work if the gift item has no variant or you pick a fixed variant in the offer settings. If the gift has multiple variants, all variants will be added to the order with discounted price.
• Manually: Allow customer to choose the gift and variant that they want.

3. Promo banner:

There will be a banner displayed above the "Add to cart" button for popup layout and below the Free gift offer's title for embed layout on the product page to promote the free gift offer.

• Promo banner for popup layout

• Promo banner for embed layout:

4. Congratulation message:

The congratulation message only show up with "Automatically" receiving behavior in the popup layout after free gifts are successfully added to cart.

5. Customer buys:

Free gift will be given to customers once they add the trigger product to cart.

• All products: All products will trigger the free gift offer
• Collections: All products in the selected collections will trigger the free gift offer
• Product Tags: All products has selected product tags will trigger the free gift offer
• Specific products: Select specific products you want to trigger the free gift offer (multiple select)

6. Customer gets:

Here you will choose the product you want to make free gift. You can search the product or browse the products from list. More than one product can be selected.

7. Combinations:

If you want to let customers combine different discounts together, please enable this option. You can select to combine this offer's discount with: Product discounts, Order discounts or Shipping discounts.

8. Advanced settings:

• Multiple based on quantity: If you add multiple gift items and enable this option, you can limit the number of gift that customer could choose to add.
• Show offer based on rules: When enabling conditions, the offer will only be displayed when the conditions are met.
• Max discount uses: The maximum number of times the discount can be used in total.

9. Schedule:

You can set the date the offer will start and end there.

10. Extras:

• Badge Label: Here you can set up the badge for your offer item.

• Customer eligibility: You can select specific customers or customer segments that can use this discount.

Step 3: Save Settings

Once you've finished all the steps, click on the Save button on the top right corner or Save Offer button on the bottom right of the page. Your offer is now created!

Updated on: 02/07/2026